Deposit & Rescheduling Policy

• A 50% non-refundable deposit is required to secure all bookings.

• Your deposit locks in your date and time and allows us to begin preparing your custom design in advance.

• You may reschedule and apply your deposit to a new date if changes are made at least 72 hours prior to your scheduled booking.

• Because preparation begins within this window, all deposits are non-refundable once the 72-hour period begins.

• Remaining balance is due before setup on the scheduled date.

What is the process for booking Vegas Suite Surprises for my event?

Browse our “Packages” page, choose the package that fits your celebration, and select your preferred date and time. You can then personalize colors, add-ons, and special touches to make it truly yours.

Is there a parking or access fee?

Yes — most Las Vegas hotels charge for parking or valet access. A $20–$45 parking or access fee may apply depending on the property’s policies. This covers hotel parking and vendor loading access during setup. We believe in transparent pricing. Every detail and cost will be clearly outlined and explained in the personalized quote we provide.once your hotel is confirmed.

What if I want custom décor not listed on your standard packages ?

We welcome custom requests. Let us know your vision, colours, and themed items. We’ll provide a quote and ensure we can deliver the design you want, keeping hotel policies in mind.

What if my check-in time changes?

Please notify us as soon as possible. We’ll do our best to adjust the setup time, but last-minute changes may result in a reschedule or additional setup fee depending on hotel policy.

Departure & Cleanup

Our décor stays in place for the duration of your stay unless you request next-day removal or cleanup.

You are responsible for removing any personal items. Cleanup service can be scheduled for an additional fee if desired.

Please note: hotels may charge a clean up fee.

Room Access

To ensure smooth setup, the guest or authorized person must be checked into the hotel room before our team begins décor. We’ll generally meet in hotel lobby for room key, for room access. Please provide your estimated arrival/check-in time and room number on booking day. We work around your plans and preferences. Many clients simply leave the decorator’s name at the front desk. You can also hand us a room key at a location of your choice

Can you decorate before we check in?

Unfortunately, we’re unable to enter hotel rooms prior to check-in, as Las Vegas hotels require the guest to be checked in before anyone can access the room.

Can you accommodate last-minute bookings?

We always recommend booking as early as possible to secure your preferred date and avoid rush fees. That said, we understand that surprises happen! We can handle last-minute requests, though availability may be limited and additional fees could apply. For the quickest response, give us a Text or call us so we can discuss your needs and timeline. No matter when you book, our team at Vegas Suite Surprises is dedicated to making your celebration unforgettable.

Timeframe:

Most setups take approximately 2 to 3.5 hours, depending on the package and design details. Larger or more customized setups may require additional time so we can ensure every element is perfect.